7. Good two-way communication and governance
Our aim is always to make implementation easier by improving the effectiveness of projects to avoid the common points of project failure. We have a structured methodology for improving delivery which is summarised below . This puts in place tools that reduce effort & ‘uplift’ quality from the lowest level to a level where delivery is viable. Recommendations:
- Report according to deliverables from a progress tracker
- Base the plan on a list of deliverables
- Identify individual ownership of deliverables
- If the project is complex, put all the deliverables into an MS Project plan and manage the dependencies.
- In meetings focus on making decisions.
- Be bold and realistic about how much progress is being made on deliverables
- Identify the blockages and focus how to unblock
- Avoid too many PowerPoint diagrams
Keys to success:
- Realistic two-way communication – openness / do not hiding things
- Knowing who is responsible for what
- Create a safe environment for resolving issues – punitive culture causes problems to be buried
- Dependencies need to be managed
- Hidden issues amplify when hidden or left unresolved
Good two-way communication and effective governance will allow the implementation to work in the wider business – this is discussed in the next section.
Click on the topics below:
Insuretech projects – top ten secrets of success – HOME
- Get the requirements clear
- Complexity is a reality, manage it well
- Realistic & collaborative planning
- Get everyone comfortable with realistic timelines
- Don’t expect many people to have deep understanding
- Good project management saves time and money
- Good two-way communication and governance
- Understanding your impact on the client
- Don’t shortcut testing
- MVP vs Quality
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